Online reviews for Secard Pools
I learned in a recent study that 72% of consumers are influenced by reviews posted online. Funny enough, that statistic is supported by the fact that you are currently reading this blog and hopefully considering purchasing one of our products. A great deal of the customers that Secard Pools has earned over the past 55 years, have come by word of mouth. In today’s social network savvy world, word of mouth is no longer spoken between friends and neighbors. Instead, experiences are more commonly blogged about on public forums and review sites. We love this. It gives us the opportunity to reach a broader audience and even more importantly, allows us to hear what people are saying about our company. It sure is exciting to see all of the positive response but with 10 locations servicing over 10,000 customers a year, we may sometimes fall short of our high customer service standards. Sure, the weight of a less than favorable review can sometimes feel like a blow to the gut, but it’s in this moment that we learn the most about ourselves. It’s in this moment that we stand above our competition and take action for our customers. Having the opportunity to improve the way we service our customers is one of our greatest privileges.
With review sites popping up on the radar daily it is sometimes hard for consumers to sift through the multitude of pages to find anything helpful. Therefore, we’ve created our own review site at www.secardpoolsreviews.com at an attempt to create a “one stop shop” for reviews about Secard Pools. Good, bad or indifferent, this website was created to allow our customers to have a place where they can sound off and be heard directly by the management of Secard Pools. We care about our customers and want you to be heard.
Now, let’s talk about the obvious here. Not all reviews are credible. A little hard homework and some online searching will tell you that there are some companies out there that businesses actually pay just to sit and write positive reviews for them. You should understand that this type of dishonesty is beneath our business practices and you will never find manufactured reviews on our site. This is also why you will not find only 100% positive reviews on secardpoolsreviews.com. We believe that an honest experience will get us more in return than paying for fake appreciation.
So, to speed up the process of deciding whether or not to buy from us, we have already laid some of the groundwork by pulling existing reviews from well renowned websites like Yelp, Google, Yahoo & Customer lobby and posted them directly on the site. Each of our locations has been given its own segment and we appreciate any feedback you would like to offer. You can go directly to our review site by clicking HERE.
For immediate attention, I’m here to help. Should any of our customers ever feel something is not right, have an unresolved issue or would like sing the praises of their favorite Secard representative, I can be contact directly at:
Aaron Gapasen
Sales Manager
Secard Pools & Spas
9292 9th St.
Rancho Cucamonga, CA 91730
(909) 980-6744
aaron@secardpools.com
I would never recommend a sea guard pool mine lasted 5years then the liner began to rip in the corners I was never told you have to put condition on the liner so I paid for a whole in the ground which is still there last I checked it was 2,500. For a new liner on top of the 16,000 I already paid!
Hilda,
I’m sorry to hear that. Please contact me directly at bob@secardpools.com or (909) 980-6744 so I can help you with this.
Regards,
Bob
I’m sure for some, Secard pools is a great place to go for pool needs, that is if you already have a pool in place and it is in ground. For my Husband and I, we have had a different experience. We had an old above ground pool that was metal sided, secard was great to get a new liner & all our pool supplies. This year our experience took a turn for the worst in less than 24 hours. We saved up & purchased a new pool (soft sided as we were told they were more durable & won’t puncture). What a load of bull… We finally got the ground graded, put 2″ or sand down with 2 feet extra around the pool for good measure, a large tarp over that, 2 layers of what they call happy bottom and we were excited to get the pool up. We prepped so well, got the pool up in a timely manner & started filling the pool only to find there was a small hole in the liner about 1′ above the ground. We then started looking around the pool & found there were some “blemishes” on the outside wall. We contacted the person who sold us the pool, sent photos and asked for some help to only be told to patch it. Really? Patch a hole in a pool that we just purchased less than 24 hours earlier & was up less than 6 hours? Very upsetting. Even more upsetting was being accused of it happening during install- all metal parts attach at the top, not 1′ above the ground. We feel so swindled, disheartened over what we thought was a great investment and excited to enjoy this summer especially our son.
All we want is someone to step up with good customer service & compassion and be willing to replace a liner that is clearly defective.
When I signed the contract I was very specific that timing
was important to me. And it is in writing that the pool will be completed 45
days after the digging start day. Digging started last week of May and as of
today the project it is not completed, yesterday they gave me an estimated time
by Aug 28, I told them this was completely unacceptable but have not yet get a reschedule….
I am not a happy customer.